Refund policy

Return & Refund Policy

Thank you for choosing SEABLOOM.

Due to the nature of our products, SEABLOOM Sea Buckthorn Gummies are non-returnable and non-exchangeable once delivered, except where the product is received damaged, defective, incorrect, or otherwise does not match the product ordered.

As SEABLOOM products are nutraceutical supplements intended for consumption, we do not accept returns for reasons such as change of mind, incorrect product selection, personal preference, or dissatisfaction with taste or appearance after opening the product.

Order Cancellation

Orders may be cancelled before they are shipped.

For Cash on Delivery (COD) orders, cancellation before shipment will not result in any payment-related issue.

For prepaid orders, if the order is successfully cancelled before shipment, the eligible refund will be initiated within 7–14 business days to the original payment method, subject to the payment gateway/bank processing time.

Once an order has been shipped, it cannot be cancelled.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, tampered with, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Clear photographs/videos of the package
  • Photographs of the product and shipping label
  • A description of the issue

Our team will review the request and, where applicable, provide an appropriate resolution such as a replacement or refund.

Customers should not accept a visibly damaged or tampered package from the delivery partner where possible.

Refund Processing

Once a refund is approved, the refund will be initiated to the original payment method used for the order.

For eligible prepaid cancellations, refunds are generally initiated within 7–14 business days. The actual time taken for the amount to appear in your account may depend on your bank or payment service provider.

Important

SEABLOOM reserves the right to review every return/refund request individually and may request photographs, videos, or other information necessary to verify the issue.

This policy does not affect any rights available to consumers under applicable law.